Codes & Display

If REMI displays ASSO or A550, it means it needs to be re-associated with the application. This message appears when REMI has lost its secure link with your account. Follow these steps to reconnect it.

Before starting the re-association, make sure that:

• Your smartphone is properly connected to the Internet (Wi-Fi or mobile data).
• Bluetooth is enabled.

Follow these steps to re-associate REMI:

1. Open the REMI application on your smartphone.
2. Tap the "+" button in the top left corner of the home screen.
3. Unplug and replug REMI to restart it.
4. In the app, tap "Start Association" and follow the instructions.

If you cannot re-associate REMI:

• Move REMI closer to your Wi-Fi router during the association.
• Restart your smartphone and try again.
• Ensure your Wi-Fi network is 2.4 GHz (REMIs do not work with 5 GHz Wi-Fi).

If, after all these steps, REMI still cannot connect, contact our customer support team and provide:

• The exact code displayed by REMI.
• Your Internet provider and router model.
• A screenshot of the error if possible.

The USB display on REMI means it is in file transfer mode. This is normal when connected to a computer to add music or stories.

When REMI is connected to a computer via USB, it automatically switches to transfer mode. You can then add or delete music files in the MyMp3Music folder.

If REMI displays USB even when connected to its power adapter, it indicates a power issue. Follow these steps:

1. Check the connection: First, plug the USB cable into the adapter, then plug the adapter into the power outlet.
2. Try another adapter: If REMI still displays USB, use another USB adapter (5V, minimum 1A).

If REMI still displays USB after changing the adapter, contact our support team. Please provide:

• The model of the USB adapter used.
• A photo of the USB display on REMI.

When REMI displays "LoAD", it means it is automatically loading files such as music or stories. This process usually takes a few minutes.

What to do if the LOAD message does not disappear?

• Unplug REMI from its power source.
• Plug it back in and check if the message disappears after restarting.

REMI can be paired with up to 4 Bluetooth devices (smartphones or tablets). If your REMI displays "FULL", it means that 4 devices are already registered.

How to resolve this issue?

1. Open the REMI application on your smartphone.
2. Go to Settings (gear icon in the top right corner).
3. In Advanced Settings, select "Reset REMI’s Bluetooth".
4. On your smartphone, forget REMI from the list of paired Bluetooth devices.
5. Re-pair your smartphone with REMI via Bluetooth.

If, after these steps, your REMI still displays LOAD or FULL, contact our customer support team and provide:

• The exact message displayed on REMI.
• Whether you recently added music to REMI.
• The number of connected Bluetooth devices.

If your REMI displays a U102, U202, U302, or U402 code, it means it is unable to connect to the configured Wi-Fi network. Follow these steps to resolve the issue.

First, try restarting your Internet router:

• Turn off your router and wait 30 seconds.
• Turn it back on and wait until all LEDs are fully lit.
• Check if REMI reconnects automatically.

Make sure your Wi-Fi network meets REMI’s requirements:

• Your network is set to 2.4 GHz (REMI does not work with 5 GHz Wi-Fi).
• The Wi-Fi password is correct and does not contain complex special characters.
• REMI is authorized to access the Internet in your router settings.

If REMI still cannot find your Wi-Fi, it may be necessary to erase its previous connection settings.

1. Press the Play button on REMI’s keypad.
2. While holding the button, plug REMI into its power adapter.
3. Keep holding the button for 5-6 seconds after plugging in until the face appears.
4. Unplug and replug REMI.

After resetting the Wi-Fi settings, re-associate REMI:

1. Open the REMI app.
2. Tap the "+" button at the top left.
3. Select "Start Pairing" and follow the instructions.

If REMI still cannot connect after following these steps, your router may be blocking REMI or there may be another issue.

Contact our support team and provide:

• The model of your Internet router.
• The exact code displayed on REMI.
• A screenshot of the error if possible.

The PA0 error means that REMI is experiencing a connection issue with your Wi-Fi network. This blockage prevents REMI from accessing the Internet, and it may remain stuck on U100. Here’s how to fix this issue.

Some network configurations can prevent REMI from connecting:

• Public networks: REMI cannot connect to networks requiring authentication, such as FreeWiFi, SFR WiFi, Fon, hotel Wi-Fi. Make sure to use a home Wi-Fi network.
• Authorization in your router: Access your router's admin page and ensure REMI is allowed to access the Internet. On some routers, you may need to re-enable this permission even if no changes were made.
• Sunrise (Switzerland) users: If you are a Sunrise customer, disable the Sunrise Surf Protect service, as it may block REMI’s Internet access.

If REMI still cannot connect, you need to clear its saved Wi-Fi networks and re-associate it.

1. Press the Play button on REMI’s keypad.
2. Hold the button while plugging REMI into its charger.
3. Continue holding the Play button for 5 to 6 seconds after plugging it in, until REMI's face appears.
4. Unplug and replug REMI.

Once the Wi-Fi networks have been reset, follow these steps to reconnect REMI:

1. Open the REMI app on your smartphone.
2. Tap the "+" button at the top left of the main screen.
3. Follow the instructions to start the association process and connect REMI to your Wi-Fi network.

If after these steps REMI still displays PA0, contact our support team and provide:

• The exact message displayed on REMI.
• Your Internet provider and router model.

If REMI displays one of these codes, it means the Wi-Fi network password is incorrect. Follow these steps to resolve the issue and reconnect REMI to your Wi-Fi.

Before changing any settings, make sure your Wi-Fi password is valid:

• Ensure you are using the correct password.
• Avoid special characters that might cause issues.
• The password length should be under 31 characters.
• If necessary, try restarting your Internet router.

If REMI still cannot find the correct Wi-Fi network, you may need to reset its settings:

1. Press and hold the Play button in the center of REMI’s keypad.
2. While holding the button, plug REMI into its charger.
3. Keep holding the button for 5-6 seconds after plugging it in, until the face appears.
4. Unplug and then reconnect REMI.

After resetting the Wi-Fi settings, you need to reconnect REMI:

1. Open the REMI app on your smartphone.
2. Tap the "+" button in the top left corner of the home screen.
3. Select "Start Association" and follow the instructions.

If, after following these steps, REMI still does not connect, contact our support team. Provide the following details:

• The exact code displayed on REMI.
• Your Internet provider and router model.
• A screenshot of the error if possible.

If your REMI displays 1111, it means that it needs to be reset to a near-factory configuration. This reset keeps the night tracking and stored music but restores REMI's memory settings.

To resolve this issue, you need to perform a manual update. Follow these steps:

1. Press the Bluetooth button before plugging REMI into your computer via USB.
2. Hold the Bluetooth button for 6 to 10 seconds, until REMI displays “USb”.
3. Once connected, REMI will appear as a USB drive on your computer.

Download the update.bin file from the link below and follow these instructions:

• Ensure that the file is named exactly “update.bin”.
• Copy this file to REMI’s root directory (just like a USB drive).

After copying the update.bin file, follow these steps to start the update:

1. Unplug REMI from the computer.
2. Press the Bluetooth button before plugging it back into its power adapter.
3. Hold the Bluetooth button until REMI’s face appears.

Check if the update is successful:

• REMI will display 256, then U1.00.
• Once the time appears, the update is complete.

If REMI still displays 1111 after the update, contact our support team and provide:

• The exact message displayed by REMI.
• Whether REMI appears as a USB drive on your computer.
• Your operating system (Windows, Mac, Linux) and its version.

If your REMI displays "CHAR" during association, it means that your Wi-Fi network password contains a special character that is not supported.

To fix this issue, follow these steps:

1. Open a web browser on your computer or smartphone.
2. Go to your Internet router’s admin page (the address is often found on your router).
3. Look for the Wi-Fi or Network Settings section.
4. Modify your Wi-Fi password by removing special characters.
5. Save the changes.

Once the password has been changed, you will need to reconnect REMI to your Wi-Fi network using the new password.

After updating and applying the new password, you need to re-associate REMI:

1. Open the REMI app on your smartphone.
2. Tap the "+" button in the top left corner of the main screen.
3. Follow the instructions to connect REMI to your Wi-Fi network.

If after following these steps, REMI still displays CHAR, contact our support team and provide:

• The exact message displayed by REMI.
• Your Internet router model and provider.

When REMI starts up, it usually displays a code between 283 and 299. This code corresponds to REMI’s current version. We regularly update REMI to improve its performance, and each version is assigned a unique number.

Yes, REMI updates automatically when connected to WiFi. No action is required on your part!

If REMI shows a version lower than 283, it means it has not connected to WiFi recently. In this case, we recommend re-associating it so that it can update.

If REMI displays a code between 2283 and 2299, it means the customer support team is running tests on your device. This only happens if you have recently contacted customer service for an issue.

If your REMI is stuck displaying a spinning rectangle, it means there is an issue during the loading process. This problem is often related to REMI's SD card.

Before attempting any manual fix, please contact our customer support. In some cases, we can format the SD card remotely, solving the issue without requiring you to open REMI.

If remote formatting does not work, replacing the SD card will be necessary. We can send you a new SD card that you can install yourself.

To follow the replacement process, check out our detailed guide: