❓Frequently Asked Questions

REMI is a complete alarm clock! It comes with a selection of ringtones, but you can also add your own music or stories.

The “Play” button under REMI allows you to start a random song or story. Here’s how to use it:

• Press the button once to play music.
• Press it again to skip to the next track.
• If you want to prevent your child from playing with it, you can disable this button in the “Alarm” tab of the app.

1. Go to the “Music” tab in the app.
2. Browse the folders where your music is stored.
3. Select a song from the folder to play it.

A playback bar is available to manage the selected music:

• Play a song
• Pause
• Skip to the next track

You can add up to 24 REMIs to the same account, allowing you to manage multiple devices at once. Each REMI can be individually configured by switching between devices using the bar at the top of the app.

To add a REMI to your account, follow these steps:

1. Plug REMI into its power adapter.
2. Wait for the LED to blink and then stop.
3. Open the REMI app and tap the "+" button in the top left.
4. Select "Start Pairing" and follow the instructions.
5. Choose your WiFi network (REMI only supports 2.4 GHz networks).
6. Once the setup is complete, you can configure this REMI.

If you want to forget a REMI and remove it from your account, follow these steps:

1. Ensure your smartphone is connected to WiFi.
2. Open the REMI app and go to Settings (gear icon at the top right).
3. Go to "Advanced Settings".
4. Select "Remove this REMI from my account".

A strong WiFi connection is essential for REMI’s proper functioning, especially for features like the Baby Monitor, Walkie-Talkie, and Alarm. If REMI is experiencing connection issues or frequently disconnects, follow these steps to improve WiFi reception.

You can measure the WiFi signal strength received by REMI directly from the app:

1. Open the REMI app.
2. Go to Settings (gear icon at the top right of the home screen).
3. Tap “REMI WiFi Reception”.
4. Check the RSSI value (WiFi signal strength indicator).

If the WiFi signal is too weak, try moving REMI around the room to find a location with a better RSSI. To do this:

• Test different positions in the room while monitoring the RSSI in the app.
• Keep REMI away from thick walls, bulky furniture, or metal objects that may block the signal.
• Avoid placing REMI too close to the floor, as higher positions often improve reception.

If your WiFi network does not adequately cover the room where REMI is located, you can use a WiFi extender. This device captures and amplifies the WiFi signal to improve connectivity.

1. Place the extender between the router and REMI, in an area where the WiFi signal is still strong.
2. Connect REMI to the extender’s network (use the same SSID and password as your main WiFi if possible).
3. Check for signal improvement using the REMI app.

• Restart your internet router to ensure it is functioning properly.
• Change your WiFi channel via your router settings, especially if you are in an apartment with high interference.
• Avoid 5 GHz WiFi, as REMI only works with 2.4 GHz WiFi.
• Move REMI closer to the router if possible.

If the problem persists, contact customer support to verify the signal quality and diagnose any other possible issues.

To fully enjoy REMI and all its features, follow these installation steps.

Install the REMI app on your smartphone (iOS or Android), then create your account using your email and a password.

Connect REMI to its USB power adapter (avoid plugging it into a computer). A LED blinks for a few seconds to the left of the time display, then turns off.

1. Open the REMI app.
2. Tap "Start REMI Pairing" at the bottom of the screen.
3. Follow the instructions and allow the requested permissions (Bluetooth, Location, etc.).
4. Make sure your smartphone is connected to the Internet.

1. The app displays the available WiFi networks detected by REMI.
2. Select a 2.4 GHz WiFi network (5 GHz WiFi is not supported).
3. Enter your WiFi password.

REMI connects to WiFi and displays U100.
If an update is required, it may display Updt and restart twice. Wait until the time appears before proceeding.

1. Enter your child's first name and birth date.
2. Your REMI is now ready to use! ?

REMI allows you to play music and stories in different ways. Here is a detailed guide to the available playback modes.

If you start playing music from the "Music" tab in the REMI app, the playback mode is defined by the icons in the playback bar:

• Looping arrows with (1): Loops a single track.
• Looping arrows: Plays all tracks in a folder in order and loops them.
• "1" enabled (white): Plays the selected track once, then stops.
• "1" disabled: Plays all tracks in the folder in order, stopping at the last track.

When setting up an alarm or timer, different playback options are available:

• Play Once + Random MyMp3Music: A random track from the folder is played once, then stops.
• Set Duration + Random MyMp3Music: Random tracks from the folder are played for the set duration, then stop.
• Play Once + Specific Track: The selected track is played once, then stops.
• Set Duration + Specific Track: The selected track is looped for the set duration.
• Play Once + REMI Alarm Tone: The selected alarm tone is played once, then stops.
• Set Duration + REMI Alarm Tone: The selected alarm tone is looped for the set duration.

The "Play" button on REMI allows random playback of stored music and stories.

• Press once to start playing a random file.
• Press again to skip to the next track or story.
• This button can be disabled in the app to prevent children from using it at night.

REMI requires an internet connection for its initial setup and to configure its features via the app.

1. Using REMI with WiFi

• REMI requires a WiFi connection to be set up through the app.
• WiFi is necessary to schedule alarms, timers, use the baby monitor, and modify settings.
• To play music from your smartphone on REMI, an internet connection is required (except via Bluetooth).

2. Using REMI Without WiFi

• If REMI loses its WiFi connection, it continues to execute stored schedules: alarms, timers, and face changes.
• Music and stories stored on REMI's SD card remain accessible without WiFi via the "Play" button underneath REMI.

3. Disabling WiFi at Night

To limit exposure to waves, REMI allows you to schedule automatic WiFi shutdown at night. However, if WiFi is turned off, REMI will not reconnect to the network by itself unless a second reactivation event is scheduled.

How to Schedule WiFi Shutdown and Reactivation:

• In the “Schedules” tab of the app, tap the “+” button to create a new event.
• Set the time and days you want to disable WiFi.
• At the bottom of the settings, use the WiFi toggle:
  • Left position: WiFi will be turned off.
  • Right position: WiFi will remain active.

Scheduling WiFi Reactivation:

• Create a second event at the time you want REMI to reconnect (e.g., 6:30 AM).
• In the settings, make sure WiFi is enabled (toggle to the right).

4. Alternative: Using Mobile Hotspot

Some users without home WiFi use their phone's mobile hotspot to configure REMI and make occasional adjustments.

Are you going on a trip and want to take REMI with you? Good news: REMI can function while traveling, even without a home WiFi network!

1. REMI and Public WiFi Networks

REMI cannot connect to public WiFi networks requiring a login page (hotels, train stations, airports, etc.) or open networks without a password.

2. Using REMI with a Mobile Hotspot

If no WiFi is available, you can use your smartphone’s mobile hotspot to connect REMI to the internet.

Steps to Enable Mobile Hotspot:

On Android:

• Go to "Settings" > "Connections & Sharing".
• Enable "Mobile Hotspot".

On iPhone:

• Go to "Settings" > "Personal Hotspot".
• Enable "Allow Others to Join".

3. Connecting REMI to Your Smartphone's WiFi

Once the hotspot is activated, follow these steps:

1. Note the name and password of your phone’s WiFi network.
2. Open the REMI app.
3. Tap "+" in the top-left corner to add a REMI.
4. Select the mobile hotspot network and enter the password.
5. Wait for REMI to connect—it will display U100 once it has found WiFi.

REMI allows you to personalize its expression by changing its face in real time directly from the app.

1. Change the Face from the App

• Open the REMI app on your smartphone.
• Go to the main tab of the app.
• Swipe REMI’s face left or right to select the desired expression.

2. Conditions for the Change to Work

• Your smartphone and REMI must be connected to the Internet.
• REMI must be properly linked to your account in the app.

3. Change the Face via an Event or Alarm

You can also set up an automatic face change by programming an event or alarm.