REMI is not playing alarms as scheduled
Scheduled alarms are not ringing
If your REMI is not playing the scheduled music or alarm sound at wake-up time, this may be due to a configuration issue or an SD card problem. Here’s how to diagnose and fix the issue.
1. Check the alarm settings
First, make sure the alarm settings are correctly configured in the app:
- Open the REMI app and go to the “Schedules” tab.
- Ensure that the alarm is enabled (switch icon activated).
- Make sure the alarm volume is set above 0.
- Try selecting a default music track instead of a manually added USB file.
If you recently changed the alarm settings, they might not be applied if REMI is not connected to the Internet. Try re-associating REMI with the app.
2. Test music playback
To ensure REMI can play sounds, test manual music playback:
- Go to the “Music” tab in the app.
- Try playing a track.
- If the music appears greyed out or does not play, there may be an issue with the SD card.
If REMI cannot play music and the issue persists even with default sounds, the SD card may be corrupted.
3. Contact Customer Support
If, after these checks, REMI still does not play the alarm sounds, we recommend contacting our support team. They can:
- Remotely check if REMI’s SD card needs to be reformatted.
- Send you a replacement SD card if necessary.
For more information on SD card replacement, check our dedicated page: How to replace REMI’s SD card?