REMI FAQ: Everything You Need to Know
Welcome to the REMI FAQ section! Here you will find all the essential information to set up, use, and optimize REMI, your educational companion.
Need help? You can always contact our Customer Support if you encounter any issues. Our team will respond within 48 hours.
First-time setup: For your first installation, you can follow the steps right here:
User Guide: REMI
Questions & Answers | FAQ
Whether you have questions about installation, features, or troubleshooting, we have grouped answers by category to help you quickly.
❓Frequently Asked Questions
- How to Play/Stop Music?
- How to Add or Remove a REMI from My Account?
- How to Optimize REMI’s WiFi Reception?
- How to Install REMI?
- What Do the Codes Displayed on REMI Mean?
- What Are REMI's Playback Modes?
- Does REMI Work Without WiFi?
- How to Use REMI While Traveling?
- How to Change REMI’s Face in Real Time?
⚠️ Issues & Troubleshooting
- REMI Won’t Connect to WiFi, What Should I Do?
- REMI displays a continuously spinning dotted rectangle
- REMI is not playing music anymore!
- REMI Store: Purchased Pack Not Available on REMI!
- REMI's speaker / music is crackling!
- REMI's babyphone makes a ticking noise or crackles
- REMI turns off and restarts by itself
- REMI is not playing alarms as scheduled
- I cannot access the Night Tracking / Night Score
- REMI is not recognized by my computer
ℹ️ Daily Use
- How to Play/Stop Music?
- How to Adjust REMI’s Brightness?
- How to Change REMI’s Face?
- How to Set an Alarm/Event?
- How to Use the Baby Monitor?
- How to Use the Timer?
- How to Use the Buttons Under REMI?
- How to Disable WiFi at Night?
- How Does the Nightlight Work?
- How to Quickly Re-Pair REMI?
- How Does Night Tracking/Night Score Work?
- How to Upload Music to REMI?
- How to Use REMI as a Bluetooth Speaker?
Codes & Display
- REMI displays ASSO or A550
- REMI displays USB or U56
- REMI displays LOAD or FULL
- REMI displays U102 or U202/U302/U402, etc.
- REMI displays PA0
- REMI Displays U103 or U203/U303/U403, etc.
- REMI Displays 1111
- REMI Displays CHAR
- REMI displays a code between 282 and 299
- What Do the Codes Displayed on REMI Mean?
- REMI displays a continuously spinning dotted rectangle