REMI displays ASSO or A550
REMI displays ASSO or A550 – What should I do?
If REMI displays ASSO or A550, it means it needs to be re-associated with the application. This message appears when REMI has lost its secure link with your account. Follow these steps to reconnect it.
1. Check your smartphone’s connection
Before starting the re-association, make sure that:
- Your smartphone is properly connected to the Internet (Wi-Fi or mobile data).
- Bluetooth is enabled.
Without an Internet or Bluetooth connection, the association process cannot be completed.
2. Re-associate REMI with the application
Follow these steps to re-associate REMI:
- Open the REMI application on your smartphone.
- Tap the "+" button in the top left corner of the home screen.
- Unplug and replug REMI to restart it.
- In the app, tap "Start Association" and follow the instructions.
3. What to do if the association fails?
If you cannot re-associate REMI:
- Move REMI closer to your Wi-Fi router during the association.
- Restart your smartphone and try again.
- Ensure your Wi-Fi network is 2.4 GHz (REMIs do not work with 5 GHz Wi-Fi).
If the issue persists, try forgetting REMI in your smartphone’s Bluetooth settings before attempting the association again.
4. Contact Customer Support if needed
If, after all these steps, REMI still cannot connect, contact our customer support team and provide:
- The exact code displayed by REMI.
- Your Internet provider and router model.
- A screenshot of the error if possible.
Our team will respond within 48 hours to help you reconnect your REMI.
