REMI displays PA0

The PA0 error means that REMI is experiencing a connection issue with your Wi-Fi network. This blockage prevents REMI from accessing the Internet, and it may remain stuck on U100. Here’s how to fix this issue.

Some network configurations can prevent REMI from connecting:

• Public networks: REMI cannot connect to networks requiring authentication, such as FreeWiFi, SFR WiFi, Fon, hotel Wi-Fi. Make sure to use a home Wi-Fi network.
• Authorization in your router: Access your router's admin page and ensure REMI is allowed to access the Internet. On some routers, you may need to re-enable this permission even if no changes were made.
• Sunrise (Switzerland) users: If you are a Sunrise customer, disable the Sunrise Surf Protect service, as it may block REMI’s Internet access.

If REMI still cannot connect, you need to clear its saved Wi-Fi networks and re-associate it.

1. Press the Play button on REMI’s keypad.
2. Hold the button while plugging REMI into its charger.
3. Continue holding the Play button for 5 to 6 seconds after plugging it in, until REMI's face appears.
4. Unplug and replug REMI.

Once the Wi-Fi networks have been reset, follow these steps to reconnect REMI:

1. Open the REMI app on your smartphone.
2. Tap the "+" button at the top left of the main screen.
3. Follow the instructions to start the association process and connect REMI to your Wi-Fi network.

If after these steps REMI still displays PA0, contact our support team and provide:

• The exact message displayed on REMI.
• Your Internet provider and router model.