REMI Displays U103 or U203/U303/U403, etc.
REMI Displays U103, U203, U303, U403… What to Do?
If REMI displays one of these codes, it means the Wi-Fi network password is incorrect. Follow these steps to resolve the issue and reconnect REMI to your Wi-Fi.
1. Check Your Wi-Fi Password
Before changing any settings, make sure your Wi-Fi password is valid:
- Ensure you are using the correct password.
- Avoid special characters that might cause issues.
- The password length should be under 31 characters.
- If necessary, try restarting your Internet router.
REMI is not compatible with 5 GHz Wi-Fi networks. Ensure your network is set to 2.4 GHz.
2. Reset REMI’s Wi-Fi Settings
If REMI still cannot find the correct Wi-Fi network, you may need to reset its settings:
- Press and hold the Play button in the center of REMI’s keypad.
- While holding the button, plug REMI into its charger.
- Keep holding the button for 5-6 seconds after plugging it in, until the face appears.
- Unplug and then reconnect REMI.
3. Re-associate REMI with the App
After resetting the Wi-Fi settings, you need to reconnect REMI:
- Open the REMI app on your smartphone.
- Tap the "+" button in the top left corner of the home screen.
- Select "Start Association" and follow the instructions.
To improve the connection, temporarily move REMI closer to your Wi-Fi router during the association process. Once connected, you can place REMI back in the bedroom.
4. Contact Customer Support if Needed
If, after following these steps, REMI still does not connect, contact our support team. Provide the following details:
- The exact code displayed on REMI.
- Your Internet provider and router model.
- A screenshot of the error if possible.
Our team will respond within 48 hours to assist you in reconnecting your REMI.
