REMI is not playing music anymore!
REMI is not playing music, what to do?
If your REMI no longer plays any music, including default sounds from the app and wake-up alarms, there may be an issue preventing access to the audio files.
This malfunction is likely due to a problem with REMI's SD card. Here’s how to troubleshoot and resolve the issue.
1. Check if the issue is related to the SD card
Symptoms of an SD card issue include:
- Default music tracks are not playing.
- Wake-up alarms are not sounding.
- REMI does not produce any sound when a music track is selected.
If you experience one or more of these symptoms, it is likely that REMI's SD card is corrupted or damaged.
2. Contact Customer Support for a quick solution
Our support team can assist you remotely within 48 hours. Contact us for:
- Remotely reset and reformat the SD card if possible.
- Sending you a new SD card if necessary.
3. Replace the SD card if needed
If the SD card is damaged and needs replacement, follow our detailed guide:
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