REMI is not recognized by my computer
REMI is not recognized by my computer
If your REMI does not appear as a USB drive when connected to your computer, it may be due to an issue with the USB cable or a problem with REMI's internal SD card.
1. Check if the cable is working
Try the following steps to determine if the issue is with the USB cable:
- Check if REMI powers on correctly when plugged into its power adapter.
- If REMI does not turn on with the adapter either, there may be a loose connection in the cable.
- Test different USB ports on your computer.
- If possible, try with a different computer to see if the issue persists.
⚠️ If your REMI does not turn on with either a power adapter or a computer, contact customer support to get a replacement cable.
2. Check if the issue is with the SD card
If REMI turns on normally with the power adapter but is not recognized via USB, the problem is likely with the SD card.
- Try playing music from the REMI app.
- If the music tracks appear grayed out or do not play, the SD card is likely faulty.
- In this case, you will need to contact customer support to attempt a remote format or receive a new SD card.
3. Contact Customer Support
If after all these checks REMI is still not detected by your computer, contact our Support Team and provide the following details:
- Whether REMI turns on with the power adapter.
- Whether music can be played from the app.
- Your computer model and operating system.