REMI Store: Purchased Pack Not Available on REMI!
My Purchased Pack on REMI Store Did Not Download
If you purchased a pack of stories or music in the REMI app and it didn’t download, follow these steps to resolve the issue.
1. On iPhone: Retry Payment
If the purchase was made on an iPhone (iPhone only), you need to retry the payment to trigger the download. Don't worry, you won’t be charged twice.
- Reopen the REMI app and go back to the store.
- Attempt to purchase the same pack again.
- The download should start automatically.
After retrying the payment, wait a few minutes to allow REMI to download the pack.
2. Check REMI’s WiFi Connection
If the pack still doesn’t download or if you made the purchase from an Android device, check REMI’s WiFi connection. To complete the download, REMI must be connected to the internet:
- Ensure that REMI is powered on and connected to your WiFi network.
- If you recently changed your router or network, reconnect REMI to WiFi.
If REMI is not connected to the internet, it won’t be able to download the pack. Reconnect REMI to WiFi
3. Restart the App
If the pack is still missing, try closing and reopening the REMI app:
- Close the app completely (don’t leave it running in the background).
- Reopen the app and check if the pack appears in the "Music" tab.
This step often forces the app to refresh and detect the pack.
4. Contact Customer Support
If the pack still hasn’t downloaded after these steps, contact customer support and provide:
- The purchase date of the pack.
- The name of the pack in question.
Our team will respond within 48 hours to help resolve the issue.
