What is the Warranty on REMI?
What is the Warranty on REMI?
At UrbanHello, we want your REMI to last as long as possible! That’s why we have extended the warranty from 2 years to 3 years. If your REMI encounters an issue, here’s what you need to know about the warranty and repair service.
1. REMI Warranty: 3 Years Instead of 2!
All REMIs now come with an extended 3-year warranty (instead of the previous 2 years). To benefit from this warranty, simply contact our customer support with:
- The email address used to log into the REMI app.
- A copy of your purchase invoice.
2. What Repairs Are Covered by the Warranty?
If your REMI is still under warranty, we can replace the following parts free of charge in case of malfunction:
- SD Card
- Power Cable
- Power Adapter
If a repair is needed, you will need to send your REMI back to us after contacting customer support.
3. Is Your REMI Over 3 Years Old? Our €30 Repair Service
If your REMI is over 3 years old, we offer a €30 repair service. This service includes:
- A full inspection of REMI.
- Replacement of the faulty part if needed.
- Return shipping of your REMI after repair.
If you wish to use this service, you can make the payment here: UrbanHello Repair Service.
4. Sending Your REMI for Repair
Once your request has been confirmed by customer support, send your REMI to the following address:
UrbanHello - Espace ALTURA
46 rue Saint Antoine,
75004 Paris, France
Need Help?
If you have any questions or need assistance with REMI’s warranty or repair process, don’t hesitate to contact our customer support. We’re here to help!