REMI's babyphone makes a ticking noise or crackles

If your REMI produces an unusual sound such as a repetitive ticking noise (tac-tac-tac) or significant crackling when used in babyphone mode, this may indicate an issue with its sound sensor.

Sound anomalies can be of two types:

• A repetitive ticking noise: This may be caused by a sensor malfunction.
• Continuous crackling: REMI might be experiencing a hardware issue or sound interference.

These noises may be visible in the Sleep Tracking section of the app as irregularities in the noise graph.

Open the REMI app and go to the Tracking tab. Look for:

• If the ticking noise is regular, you may see unusual peaks in the noise graph.
• If REMI crackles continuously, the noise history may show abnormal sound activity.

If the issue persists, contact our customer service with the following details:

• A video clearly capturing the noise issue.
• Screenshots of the Sleep Tracking showing the anomalies.
• A proof of purchase if your REMI is less than 3 years old (for repair coverage).