REMI displays LOAD or FULL
REMI displays LOAD or FULL – What should I do?
1. What does LOAD mean on REMI?
When REMI displays "LoAD", it means it is automatically loading files such as music or stories. This process usually takes a few minutes.
What to do if the LOAD message does not disappear?
- Unplug REMI from its power source.
- Plug it back in and check if the message disappears after restarting.
If the message persists for more than 10 minutes, contact customer support and specify whether you recently added files to REMI.
2. What does FULL mean on REMI?
REMI can be paired with up to 4 Bluetooth devices (smartphones or tablets). If your REMI displays "FULL", it means that 4 devices are already registered.
How to resolve this issue?
- Open the REMI application on your smartphone.
- Go to Settings (gear icon in the top right corner).
- In Advanced Settings, select "Reset REMI’s Bluetooth".
- On your smartphone, forget REMI from the list of paired Bluetooth devices.
- Re-pair your smartphone with REMI via Bluetooth.
If the problem persists, make sure your smartphone is not already connected to multiple Bluetooth devices simultaneously, as this may cause a conflict.
3. Contact Customer Support if needed
If, after these steps, your REMI still displays LOAD or FULL, contact our customer support team and provide:
- The exact message displayed on REMI.
- Whether you recently added music to REMI.
- The number of connected Bluetooth devices.
Our team will respond within 48 hours to help you resolve the issue.
