REMI Displays 1111
REMI Displays 1111, What to Do?
If your REMI displays 1111, it means that it needs to be reset to a near-factory configuration. This reset keeps the night tracking and stored music but restores REMI's memory settings.
1. Connect REMI to a Computer via USB
To resolve this issue, you need to perform a manual update. Follow these steps:
- Press the Bluetooth button before plugging REMI into your computer via USB.
- Hold the Bluetooth button for 6 to 10 seconds, until REMI displays “USb”.
- Once connected, REMI will appear as a USB drive on your computer.
If REMI does not appear on your computer, try another USB port or a different computer.
2. Download and Copy the Update File
Download the update.bin file from the link below and follow these instructions:
- Ensure that the file is named exactly “update.bin”.
- Copy this file to REMI’s root directory (just like a USB drive).
⚠️ If the file is incorrectly named (e.g., update(1).bin), REMI will not be able to update.
3. Perform the Update
After copying the update.bin file, follow these steps to start the update:
- Unplug REMI from the computer.
- Press the Bluetooth button before plugging it back into its power adapter.
- Hold the Bluetooth button until REMI’s face appears.
Check if the update is successful:
- REMI will display 256, then U1.00.
- Once the time appears, the update is complete.
After the update, it is recommended to re-associate REMI with the app to restore your personalized settings.
4. Contact Customer Support if Needed
If REMI still displays 1111 after the update, contact our support team and provide:
- The exact message displayed by REMI.
- Whether REMI appears as a USB drive on your computer.
- Your operating system (Windows, Mac, Linux) and its version.
Our team will respond within 48 hours to assist you in resolving the issue.
