REMI displays U102 or U202/U302/U402, etc.
REMI displays U102, U202, U302, U402… What should I do?
If your REMI displays a U102, U202, U302, or U402 code, it means it is unable to connect to the configured Wi-Fi network. Follow these steps to resolve the issue.
1. Restart Your Internet Router
First, try restarting your Internet router:
- Turn off your router and wait 30 seconds.
- Turn it back on and wait until all LEDs are fully lit.
- Check if REMI reconnects automatically.
2. Check Your Wi-Fi Network Settings
Make sure your Wi-Fi network meets REMI’s requirements:
- Your network is set to 2.4 GHz (REMI does not work with 5 GHz Wi-Fi).
- The Wi-Fi password is correct and does not contain complex special characters.
- REMI is authorized to access the Internet in your router settings.
3. Reset REMI’s Wi-Fi Networks
If REMI still cannot find your Wi-Fi, it may be necessary to erase its previous connection settings.
- Press the Play button on REMI’s keypad.
- While holding the button, plug REMI into its power adapter.
- Keep holding the button for 5-6 seconds after plugging in until the face appears.
- Unplug and replug REMI.
4. Re-associate REMI with the App
After resetting the Wi-Fi settings, re-associate REMI:
- Open the REMI app.
- Tap the "+" button at the top left.
- Select "Start Pairing" and follow the instructions.
To make pairing easier, temporarily move REMI closer to your Wi-Fi router. Once connected, you can place it back in the bedroom.
5. Contact Support if the Issue Persists
If REMI still cannot connect after following these steps, your router may be blocking REMI or there may be another issue.
Contact our support team and provide:
- The model of your Internet router.
- The exact code displayed on REMI.
- A screenshot of the error if possible.
Our team will respond within 48 hours to help reconnect your REMI.
