REMI turns off and restarts by itself
REMI turns off and restarts by itself
If your REMI turns off and restarts for no apparent reason, this could be due to a power supply issue. Here’s how to diagnose and resolve this problem.
1. Check the power adapter
- Are you using REMI’s original adapter? If not, test with a USB adapter that meets these specifications: 5V - 1A minimum.
- Avoid adapters with advanced features or fast-charging systems, as they may be incompatible.
A basic standard adapter often works better with REMI than a sophisticated model.
2. Test with another power outlet
Try plugging REMI into another wall outlet in your home to see if the issue persists.
Avoid using REMI on a power strip or extension cord, as this may cause power interruptions.
3. Check the USB cable
- Inspect the USB cable for signs of wear or twisting.
- Try slightly tightening the USB connector with pliers if it feels loose.
- Gently move the cable, especially at the connection point with REMI, to check for a loose connection.
4. Contact Customer Support
If the issue persists after testing the adapter, outlet, and cable, please contact our customer service.
- Specify whether you are using the original adapter or another model.
- Indicate the troubleshooting steps you have performed (outlet, cable, adapter).
If REMI is still under warranty (less than 3 years old), repair or replacement may be covered.